Refund policy

Seats are for live, dated sessions with limited capacity.

Canceling a seat. You can cancel and take a full refund up to 24 hours before the session starts. Inside 24 hours the seat is non-refundable, because the room is capped and the seat can no longer be offered to anyone else.

Sending someone else instead. Seats are transferable at no charge. If you cannot attend, email us before the session with your colleague's name and email address and we will move the seat to them. You do not need to cancel first.

Season passes. A pass is refundable in full any time before its first session. Once the first session covered by the pass has taken place, the pass is non-refundable.

If we cancel or reschedule. If we cancel a session or move its date, you may transfer your seat to another session or take a full refund, whichever you prefer. We will email you at the address on your order.

If you keep your seat but cannot attend. You do not need to do anything. Every seat includes the session recording, the documents and a written readout afterward, delivered in your account, so the material is yours whether or not you were in the room.

Access to a session's materials ends if the seat is refunded.

To request a refund or a transfer, email jp@jpdavispartners.com with your order number.